FAQ

Is there a minimum order value?

The minimum order amount can vary depending on which restaurant location you’re ordering from. If there’s a minimum order amount, you’ll see it listed in the cart before you place your order.

How do I redeem a voucher code?

If you have a voucher code, you can redeem this in the app or on the website. Go to your cart and add the code into the ‘Promo Codes’ field.

Can I place orders in advance?

Usually yes but each restaurant location will set their own future orders policy.

Can I pay with cash?

Usually yes but each restaurant location will set their own payments policy.

What if something is wrong with my order?

When you place your order, we pass on all order information including your contact details. The restaurant location may contact you if they have any queries about your order. Please contact the restaurant location directly if you have any queries about your order. Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct details when ordering.

What if I want to add something to my order?

Please contact the restaurant location directly if you would like to make any modifications to your order after you have placed it.

How can I change the time of my order?

Before you place your order you can change the time at the top of the menu or at the checkout. Please note that you may need to restart your order if there are time dependent products in your cart. If you have already placed your order and need to adjust the time, please contact the restaurant location directly.

What if my order is cancelled?

Please note that when we say your order has been ‘confirmed’ within the MENUU platform, this means that we have acknowledgement of your order, and the restaurant still has the right to decline the order. If the restaurant is unable to fulfil your order then you will receive either and email or SMS or other notification stating that your order has been declined or a ‘Rejected’ status will appear on the MENUU order confirmation screen. If your order is cancelled by the restaurant and paid by card, a refund will automatically be processed. Please allow up to three working days for funds to return to your account.

Can I add card details?

You can save your card details for future orders. You can keep track of your saved cards or remove them in the Wallet tab in your Profile section.

How can I view previous orders?

Once you are logged in, you can view and easily reorder previous orders in the Order History tab in your Profile section.

How to delete my account?

1. Launch the app.
2. Tap on the menu icon, ensuring that you are signed in to your account.
3. Select "Profile Details."
4. Locate and tick the "Delete Account" checkbox, then click on "Save."
5. A confirmation message will appear, asking if you are sure you want to permanently delete your account.
6. That's it. Your account is now permanently deleted.

Can I manage my marketing subscription preferences?

You can manage your subscription preferences in the Marketing Preferences tab in your Profile section.

What if I have allergies?

If you have specific allergies and are concerned about any items on a menu, please check the product descriptions section of the restaurant menu or contact the restaurant location directly with your queries.